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Terms of Service


  • Please read the following important Terms carefully and check that you agree with them before you place an order on our online shop.
  • You must be at least 18 years old to create an account with us and buy goods in our online shop.
  • By selecting the “Create account” button, you confirm that you are at least 18 years old and agree to these Terms, and agree to enter into a legally binding agreement with us. If you do not agree to these Terms, do not register for an account with us or buy any products in our online shop.
  • Each order you place in our online shop will be governed by these Terms.


  • Who we are. When we say we, us or our, we mean, a trading name of Let's Go Zero Ltd, a company registered in England and Wales under company number 13941694. We operate the website at, including as optimised for use in internet browsers (Website)
  • How to contact us. If you wish to contact us for any reason, including because you have any complaints, you think our Products are faulty or misdescribed, or wish to end your contract with us, you can contact us:
  • How we may contact you. If we have to contact you, we will do so using the contact details you have provided to us (including, without limitation, by e-mail, text, phone or post).


  • What these Terms cover. These are the terms and conditions (Terms) on which we supply to you our:
    • Website services and digital content;
    • Goods(Goods) and repeat weekly order services available in our online shop, which you can access on our Website (Shop).
  • For ease of reference, we will collectively refer to all of the above goods, services and digital content as Products. In addition, these Terms cover conditions that apply to our ‘Refer a Friend’ programs (see clause 11, Refer a Friend Programs).
  • Why you should read these Terms. These Terms set out your legal rights and responsibilities, our legal rights and responsibilities, and certain key information required by law. Please read these Terms carefully and make sure that you understand them, before signing up for an account with us on our Website (Account) and using any of our Products. We will ask you to agree to these Terms before you create an Account. You should retain a copy of these Terms for future reference.
  • Language of these Terms. These Terms are only available in English. No other languages will apply to our Products.
  • You must register to use our Products. You can access our Shop on our Website. You must have an Account with us to order any goods from our Shop on our Website. In order to create an Account, you must complete the sign-up process on our Website. You must use accurate information, including your first and last name, email address, phone number, delivery address, delivery instructions and your chosen secure password. If your details change after registration, you must let us know or update them on our Website. You must keep details of your Account (including your password) secure and not share them with anyone else. You must not allow others to use your Account.
  • Duration of the contract. When you agree to these Terms and create an Account with us, a legally enforceable contract between you and us will come into existence. That contract will continue indefinitely, unless you end it in accordance with the clause set out below (Your rights to end the contract), or we end it in accordance with the clause set out below (Our rights to suspend or end this contract).
  • Changes to these Terms. We may amend these Terms from time to time, for example, to reflect changes in law or best practice, or to deal with changes we introduce to our Products. Such changes shall take effect on the date specified in any email to you notifying you of an update, or at the time the revised Terms are posted (whichever is the earlier). If you choose not to accept the new terms, you can close your Account and end your contract with us as described below (Your rights to end the contract).


  • Our Privacy Notice. Under data protection legislation, we are the data controller of your personal data processed through our Website, and are required to provide you with certain information about who we are, how we process your personal data and for what purposes and your rights in relation to your personal data and how to exercise them. This information is provided in our Privacy Notice. It is important that you read that information.


  • You must be at least 18 years old. You must be at least 18 years old to create an Account on our Website and buy our Goods in our Shop.
  • Only 1 account per household. You may only create 1 account per household. You may not create duplicate accounts using the same details as another account held by you or someone in your household.
  • You may only buy Goods in our Shop for non-business reasons. You may only buy goods in our Shop for your private purposes (that is purposes which are wholly or mainly outside your trade, business, craft or profession). You may not purchase any Goods from our Shop for the purpose of resale.
  • Delivery restrictions. We can only deliver orders to certain areas in the United Kingdom. To find out if we deliver in your area, contact us on If we do not cover your area, you will not be able to create an Account with us. We may add or remove delivery areas as we, in our complete discretion, see fit. If we cease to service a particular area in which you order our Goods, then we will notify you in advance.


  • Recurring Deliveries.
    • You can set up a Recurring Delivery for weekly deliveries of Goods to you. You will make recurring weekly payments to us in respect of your order. Your invoice will be calculated after the cut off each week. Your recurring weekly payment for your Recurring Delivery will continue indefinitely unless cancelled or paused by you in accordance with these Terms;
    • Your Recurring Order will be considered valid as long as it meets the minimum amount for delivery (£10) and can be made up of Goods i) scheduled weekly, ii) scheduled on a different frequency (e.g every 6 weeks), or iii) added to the order as a one off purchase
  • How to place an order in our Shop. To place an order in our Shop on our Website you need to take the following steps:
    • Log into your Account and select Goods you wish to buy
    • Add them to your Recurring order
      • Select regularity from the drop down or choose “one off”
      • For “one off” items choose confirm which upcoming Recurring Delivery you'd like to add them to (it doesn't have to be the next one)
    • Continue shopping for Goods or proceed to the order confirmation screen;
    • If this is your first order choose your start date from the available options
    • Check your changes to make sure that you are happy with them, and select the “confirm” to update your upcoming Recurring Deliveries with your changes
    • If this is your first order select your preferred method of payment (provide your payment card and billing information, or select saved card information); and select confirm to set up the Recurring Order payment
  • How to make changes to your order the cut off. You can review your upcoming Recurring Orders in your account page. You can make changes to any upcoming Recurring Order until 3pm on the day before the delivery date.
  • Order acknowledgement and acceptance. Each week when the cut off is passed, we will confirm acceptance of your order by email. At this point, a legally binding contract will be in place between you and us in respect of that order.
  • If we cannot accept your order. If we are unable to accept your order, we will email you to inform you about it before the cut off for that order, and no contract between us will come into force. This might be, for example, because the goods are unavailable; we cannot authorise your payment; or there has been a mistake on the pricing or description of the goods. If we do not accept your order, we will refund your payment for your order by the method you used for payment within 48 hours.


  • ZEROWARE is our proprietary smart container system.
  • You can keep hold of your ZEROWARE as long as you need to reasonably use the products contained within it
  • You do not own the ZEROWARE supplied to you and it must be returned at the earliest opportunity (the next collection after you have finished using the product contained within it)
  • Should you lose, damage or otherwise render an item of ZEROWARE we have supplied to you unusable going forward, there will at our discretion be a small charge to cover the cost of replacement.
  • Upon cancellation of your Recurring Delivery you have a 2 week grace period in which to collate the remaining ZEROWARE in your possession for collection. Any unreturned ZEROWARE after this will incur at our discretion a small charge to cover the cost of replacement.


  • How to change your Recurring Delivery: You can make changes to your upcoming Recurring Delivery at any time up to 3pm on the day before delivery.You can view details of your orders and make changes to your orders online within your Account on our Website.
  • How to cancel your Recurring Delivery. You can cancel your Recurring Delivery before the next cut off in your account page.
  • Pausing your Recurring Delivery. You can temporarily suspend your Recurring Delivery from your account page on our Website at any time before the next cut off. Your Recurring Delivery will be automatically reactivated at the end of the paused period set by you. When your Repeat Weekly Order is paused we will not charge you in respect of Goods not delivered to you within the paused period.
  • Nothing in these Terms affects your legal rights.


  • Delivery is free.
  • Delivery address and instructions.
    • Areas we cover. You can only place an order in our Shop if we cover your area. Deliveries will be made to the address you entered in your account page.
    • You must provide us with accurate information and we will follow your (reasonable) delivery instructions. The address and any other information you provide to us must be accurate and complete. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it, or by you giving us incorrect or incomplete information.
    • Your presence is not required to take delivery. We will leave your order in the place you instructed us to. If you are going to be away (for example, if you are going on holiday), you must cancel or suspend your order. We will not be responsible if no one is available at your address at the time of delivery.
    • If you change your address, you must update your details on your Account on our Website or let us know by emailing If your new address is in an area to which we deliver, your order will be sent to the hub that deals with your area. This may result in changes in product availability. Otherwise, you can close your Account and end the contract with us.
  • Delivery time. You will be emailed an approximate delivery time on the morning of your delivery. Typically we arrive within 20 mins either side of this. You will receive confirmation that it's been delivered as soon as we have dropped it off.
  • If we cannot supply the goods you paid for. If we cannot supply you with the Goods that you ordered and already paid for (for example, if we run out of stock required to fulfil your Recurring Deliveries):
    • We will let you know by 8am on the day before delivery
  • We may withdraw the product. We reserve the right to discontinue a product in our product range. If that change affects your upcoming Recurring Deliveries, we will let you know at least seven days before withdrawing that product, and:
    • where possible, we will suggest an alternative product
  • Delays and events outside our control. If our supply of the Goods is delayed or prevented by an event outside our control, we will contact you as soon as possible to let you know and we will take reasonable steps to minimise the effect of the delay or event preventing delivery. Provided we notify you of such delay or non delivery, we will not be liable for delays or failure to deliver caused by the event, but if there is a risk of substantial delay or we inform you that we are not able (in our discretion) to work around the event preventing delivery, then either we or you may end the contract upon written notice and you will receive credit to your Account for any Goods you have paid for but not received. Events outside our control include (but are not limited to) bad weather, fire, flood, hostilities and civil disturbance that may affect the safety of our drivers or delivery of our products, acts of government or other authorities and labour disputes.
  • Completion of delivery. Delivery of the Goods will take place when our driver delivers them to the address that you gave to us and leaves them in the location you told us to.
  • Responsibility for the Goods. We are responsible for the Goods until they are delivered to you. You are responsible for the Goods once delivery has taken place. In other words, the risk in the Goods passes to you when they are delivered to you.
  • Changes to the areas and days we cover. We reserve the right to cease delivering in your area or change the days of deliveries in your area. We will give you at least 7 days’ notice of any change by sending you an email with details of the change.
    • If we cease delivering in your area, this contract will automatically end at the expiry of the above-mentioned notice.
  • Your legal rights if we deliver goods late.
    • What happens if we miss your delivery date. If we do not deliver your Goods on the agreed day, we will deliver the missed order to you as soon as possible. If you do not want us to do that, please contact us to cancel that redelivery.
  • Contact us if you believe we have not delivered Goods. You must notify us if you believe we have not delivered your Goods, as soon as possible (in any event within 3 days of the scheduled delivery), so we can rectify matters. In the event that we have failed to deliver the Goods, then we will arrange redelivery or credit to your Account.


  • Our Website is free. You only have to pay us when purchasing Goods in our Shop, which you can access on our Website (including when optimised for mobile devices). Our Website is free to use.
  • Where to find the price for a product in our Shop. The price of the product and delivery charges will be as indicated on the order pages when you place your order for the Goods in our Shop.
  • What is included in the price of Goods. The price of the Goods:
    • is in pounds sterling (£)(GBP);
    • includes VAT at the applicable rate; and
    • the cost of delivering the Goods to you
  • How to pay. We accept the following methods of payment: credit cards and debit cards and numerous other payment platforms as listed on the payment methods section of your account page.
  • Payment failures. If you place an order with us:
    • We may automatically update your payment card details. We may use a secure payment card update service provided by Visa and Mastercard in order to minimise the risk of a failed payment due to expired, lost, stolen, re-issued or out-of-date payment details. This service will automatically update your payment card details to prevent your recurring weekly payment to us from failing. If we are unable to update your payment card details using this service, we will send you an email asking you to update your payment card details on your Account on our Website.
    • We may suspend your order if your payment fails. We may suspend your active orders if your payment fails three consecutive times; we are refused authority to charge your payment card to fulfil your order; and/or we have reasonable grounds to believe that a scheduled payment will be refused. If we suspend your active order in these circumstances, we will not deliver any Recurring Deliveries to you during the period of suspension, and will not be liable to you for late or failed delivery.
  • We may increase our prices. We may vary the prices of our products or product ranges from time to time. If a proposed increase in price affects your existing Recurring Deliveries, we will give you at least 7 days’ notice by sending you an email with details of the change. The new price will come into effect at the end of that 7 days’ period. If you choose not to accept the price increase, you can cancel your order or remove the affected product
  • What happens if we got the price wrong. We take reasonable care to ensure that the price of the product displayed is correct. However, it is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced.
    • We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount.
    • If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If you tell us that you do not wish to proceed, we may reject your order and no contract between us in respect of that order will come into existence.
  • If you receive the Goods before you pay. If your payment is not received by us and you have already received the Goods, we will add that payment to your next invoice.
  • Security of electronic payments. We will do all that we reasonably can to ensure that all of the information you give us when paying for the Goods is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with this contract or our Privacy Policy or breach by us of our duties under applicable laws, we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us. To avoid a third party gaining unauthorised access to any information that you provide to us, we recommend that you install appropriate anti-virus software on your computer or mobile device.


  • Your statutory rights. We are under a legal duty to supply products that are in conformity with your contract with us. If you think that any of the products you have received are not as described, are not of satisfactory quality, or are otherwise faulty or defective, then please let us know by contacting us on
  • Products may vary slightly from their pictures. The images of the products in our Shop on our Websiteare for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your Goods may vary slightly from those images.
  • Product packaging may vary. The packaging of the goods may be different from that shown in our Shop on our Website as we are continually developing and improving ZEROWARE.
  • Discounted Goods. Any Goods sold: at discount prices; as remnants; or as substandard, will be identified and sold as such. Please check that they are of a satisfactory quality for their intended use.
  • If there is a problem with the Goods. If you have any questions or complaints about the Goods, please contact us on This includes, if you want:
    • us to replace the Goods;
    • a price reduction; or
    • to reject the Goods and get a refund.
  • If you wish to exercise the above rights, we may ask you to provide evidence that the Goods do not meet the legal requirements.
  • Fair wear and tear. Your rights under this clause 9 do not apply to faults, which result from fair wear and tear.
  • Refunds. When you exercise your right to reject the goods and get a refund, and we agree that you are entitled to a refund, we will reimburse the total price you paid for the product.
  • How we will make the reimbursement. We will make the reimbursement by crediting your Account, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
  • When we will make the reimbursement. We will make the reimbursement without undue delay, and not later than within 14 days beginning with the day on which we agree that you are entitled to a reimbursement.


  • How you may use our Website. In return for your agreeing to comply with these Terms, and subject to the rules and restrictions set out herein, you may: view pages from our Website in a web browser; download pages from our Website for caching in a web browser; print pages from our Website; stream audio and video files from our Website; and use our Website services by means of a web browser.
  • Prohibited actions. You agree that you will:
    • except in the course of permitted sharing, not sell, resell, rent, lease, sub-license, loan, publish, distribute, redistribute, provide, or otherwise make available, the Website in any form, in whole or in part to any person without prior written consent from us;
    • not display (in part or in whole) our Website as part of any public performance or display unless such use would not constitute a copyright infringement or breach legal rights of any person (including corporate entity) or is specifically permitted by us;
    • not copy the Website, except as part of their normal use or where it is necessary for the purpose of back-up or operational security;
    • not translate, merge, edit, adapt, vary, alter or modify, the whole or any part of our Website nor permit the Website or any part of them to be combined with, or become incorporated in, any other programs, applications or digital content except as necessary to use the Website on devices as permitted in these Terms;
    • not disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of the Website nor attempt to do any such things, except to the extent that (by virtue of sections 50B and 296A of the Copyright, Designs and Patents Act 1988) such actions cannot be prohibited because they are necessary to decompile the Website to obtain the information necessary to create an independent program that can be operated with the Website with another program (Permitted Objective), and provided that the information obtained by you during such activities is not disclosed or communicated without our prior written consent to any third party to whom it is not necessary to disclose or communicate it in order to achieve the Permitted Objective; is not used to create any software that is substantially similar in its expression to the Website; is kept secure; and is used only for the Permitted Objective;
    • not attempt to, or assist, authorise or encourage any person to circumvent, disable or defeat, interfere with or disrupt the safety, security or performance of our Website
  • Acceptable use restrictions. You must not (or permit or assist others to):
    • use the Website in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these Terms, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, or harmful data, into the Website or any operating system;
    • infringe our intellectual property rights or those of any third party in relation to your use of the Website;
    • transmit any material that is defamatory, offensive or otherwise objectionable in relation to your use of the Website;
    • upload, store or transmit any data or any other content or material, or use our Website in any way, which is unlawful, and/or breaches any legal rights of any person (including intellectual property rights and data protection rights);
    • use the Website in a way that could damage, disable, overburden, impair or compromise the Website, our systems or security or interfere with other users; and
    • collect or harvest any information or data from our Website or our systems or attempt to decipher any transmissions to or from the servers running our Website.
  • We do not guarantee availability of our Website. We will use reasonable skill and care to provide our Website to you and to keep them safe, secure and error-free but we do not promise that your use of our Website will be safe, secure, uninterrupted or error-free. We will use reasonable endeavours to maintain the availability of our Website to you but we do not guarantee 100% availability. For example, our Website may become temporarily unavailable for maintenance, repairs, updates, upgrades, or due to network or equipment failures.
  • You are responsible for third party fees. You are responsible for:
    • any access or data fees incurred from third parties (such as your internet provider or mobile carrier and other fees and taxes) in connection with your use of our Website on any device; and
    • any fees incurred from third parties in relation to your use of third party products


  • We may offer promotional codes, coupons or vouchers (“Coupons”) to you subject to the terms and conditions set out below.
  • Coupons offered in a particular country and currency may be subject to geographical restrictions that mean they cannot be used in a different country or currency. Coupons are usually offered subject to conditions, such as time limits, geographic limits, limits to particular categories of customer (e.g. new customers). Coupons may entitle you to a percentage discount, or a fixed discount, and may apply to a single order or across multiple orders.
  • Some Coupons are only available to new customers (“New Customer Coupons”). That means that the Coupon may be applied (subject to any other applicable conditions) when you register a new account and will be redeemed when you place your first eligible order. We reserve the right to refuse to apply and/or allow you to redeem a New Customer Coupon if you are registering a new account using credit card details, a delivery name, a phone number, an email address and/or an address already on our system.
  • Use of a Coupon in payment or part-payment may, in addition to these Terms and Conditions, also be subject to specific conditions applicable to that Coupon only, such as a specific minimum or maximum order value or that the Coupon may only be redeemed at specific times or on specific Products. If the order placed does not comply with the applicable conditions, the Coupon may not be redeemed against that order and we may cancel any part of the order including but not limited to parts of an Order which: (i) erroneously benefit from a Coupon; or (ii) we determine should reasonably be excluded by the Coupon; or (iii) exceeds the value of the Coupon. The payment page on our Website where you confirm your order for Products will show the total order value and the applicable Coupon, if any. If a Coupon does not apply to your order, it will not appear on the payment page. At that point you will have the choice of paying in another way or cancelling the order.
  • Only one Coupon can be redeemed per order. Each Coupon can only be used once per household.
  • Coupons cannot be redeemed in conjunction with any other offers unless stated otherwise.
  • Coupons cannot be exchanged for cash or any other alternatives and have no monetary value
  • Any attempt to manipulate our Website and our offers of Credits by use of bulk entry via third parties or syndicates, macros, 'script', 'brute force', masking identity by manipulating IP addresses, using identities other than their own or any other automated means (including systems which can be programmed to enter), will render the order and the relevant Coupon invalid. We are entitled to take all reasonable steps to protect our systems against fraudulent or invalid Coupon redemptions, including requiring additional reasonable verification or by closing the accounts of any customers we reasonably believe have carried out any such acts.


  • Closing your Account. You can close your Account and end the contract with us any time. If you wish to do so and:
    • you do not have any active orders, you can end the contract by contacting us. Your contract will end seven days after we receive your notification; or
    • you have any active orders, you need to cancel your orders as described above, and tell us that you wish to close your Account by emailing us on Your contract will end seven days after we receive your notification and all your active orders have been cancelled. By closing your Account, any existing credit on your Account will remain valid for 3 months from the date of your Account closure. After this date, any unused credit will be forfeited.
  • You may cancel your active orders as described above
  • You may end this contract if what you have bought is faulty or misdescribed.
  • Ending your contract because of something we have done or are going to do. If you are ending a contract with us for a reason set out below, the contract will end immediately and we will refund you in full for any products which have not been provided, but have been paid for. The reasons are:
    • there is a risk that supply of the Goods may be significantly delayed or not delivered at all because of events outside our control; or
    • you have a legal right to end your contract with us because of something we have done wrong, including because we have delivered late , or because we have not or cannot supply the goods you paid for).


  • We may end your contract with us if you break it. We may end your contract with us at any time by writing to you if you break it in a serious way. For example:
    • you do not make any payment to us when it is due and you still do not make payment within seven days of us reminding you that payment is due
    • you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products
    • you do not, within a reasonable time, allow us to deliver the products to you
    • you break the Website use restrictions
    • you breach the terms around use and delivery
  • You must compensate us if you break the contract.
    • it will not affect our right to receive any money which you owe to us under this contract for goods provided to you; and
    • we will reimburse you by crediting your Account with any money you have paid in advance for Goods we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract;
  • Other reasons for ending the contract.
    • We may withdraw a product.
    • We may stop deliveries in your area. .
    • If we made an obvious pricing error.


  • We do not exclude or limit in any way our liability to you where it would be unlawful to do so. We do not limit our liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; where section 31(1) if the Consumer Rights Act 2015 does not permit us to exclude or limit liability (including the right to receive products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us;); for defective products under the Consumer Protection Act 1987; or for any other matter which we may not exclude as a matter of law.
  • Limits to our liability. Subject to clause 15.1 above, we are not legally responsible for:
    • losses that: (1) were not foreseeable to you and us when the contract was formed; or (2) were not caused by any breach on our part; or (3) it would have been reasonable to expect you to limit.
    • business losses; and
    • losses to non-consumers.
  • Losses caused by defective digital content. If defective digital content which we have supplied (for example, our Website) damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill we will either repair the damage or pay you compensation. However, we will not be liable for damage which you could have avoided by following our advice to apply an update offered to you free of charge or for damage which was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.


  • Our copyright. Copyright © 2022 Let's Go Zero Ltd.
  • Our trade marks. We give no permission for the use of these trade marks, and such use may constitute an infringement of our rights.
  • You do not own our Products. All intellectual property rights in our Products throughout the world belong to us (or our licensors) and the rights in our Products are licensed (not sold) to you.
  • Your rights are limited to use. You have no intellectual property rights in, or to, our Products other than the right to use them in accordance with these Terms. Any goodwill derived from the use by you of our intellectual property rights will accrue to us or our licensors.
  • Proprietary marks and notices. You must not remove any trade marks, service marks, labels or other legal or proprietary notices included in our Products, or attempt to modify any content obtained through our Products, including any modification for the purpose of disguising or changing any indications of the ownership or source of those Products.


  • We may transfer this contract to someone else. We may transfer our rights and obligations under a contract entered with you under these Terms to another organisation, but this will not affect your rights or our obligations under these Terms.
  • Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms.
  • If a court finds part of these Terms illegal, the rest will continue in force. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
  • Even if we delay in enforcing this contract, we can still enforce it later. If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
  • Disputes.
    • If you have a complaint. We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with the Goods, our service to you, or any other matter, please contact us as soon as possible on
    • Alternative dispute resolution. If you and we cannot resolve a dispute using our internal complaint handling procedure, we will let you know that we cannot settle the dispute with you; and give you certain information required by law about resolving disputes through alternative dispute resolution, which is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court.
  • Which laws apply to this contract and where you may bring legal proceedings. Our Terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts, except that this provision will not have the effect of depriving you of the protection afforded to you by mandatory provisions of the applicable laws regulating the choice of the governing law and/or jurisdiction in consumer contracts. For example, if you live in Scotland, you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.


  1. In these Terms:
    1. Account means an account with us, which you can create on our Website

    2. Products means, together, the goods, services and digital content listed above

    3. Shop means our online shop, which you can access on our Website

    4. Terms means these terms and conditions.

    5. we (and us or our) means Let’s Go Zero Ltd.

    6. Website means the website at including as optimised for use on mobile devices; and

    7. Recurring Delivery means a regular order placed in our Shop.